Terms & Conditions
1. General provisions
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1.1. These Terms and Conditions (hereinafter referred to as "Terms") establish a legally binding agreement between you, the Client (referred to as "You" or the "Client"), and Coin Experts, a crypto company registered as Coin Experts EOOD with the company number 207144090. We are registered at Sofia 1797, Studentski District, zh.k. Musagenitsa, bl. 91B, entr.A, ap.14, and operate in accordance with the laws of the Republic of Bulgaria ("Coin Experts EOOD"). In these Terms, "We" or "Us" refers to Coin Experts EOOD. These Terms govern the use of our website (referred to as the "Website"), which was created by Coin Experts EOOD to provide various services. These services include acting as an agent for the purchase and sale of virtual or crypto currencies (referred to as "Crypto Coins"), as determined solely by us at our discretion. Additionally, these Terms cover any other services that we may offer from time to time (collectively referred to as the "Services").
By indicating your agreement to these Terms ("") and/or accessing or using the Services, you acknowledge that you have carefully read, understood, and accepted these Terms. You also confirm your agreement to be legally bound by these Terms. If you do not agree to these Terms, we kindly ask you not to use our Services.
We reserve the right to modify, amend, or change these Terms at any time at our sole discretion. As a Client, you agree to be bound by any such revisions or modifications. It is your responsibility to regularly review these Terms to stay informed about any updates.
Your continued use of the Services after any changes or modifications to the Terms indicates your acceptance of the revised Terms. If you do not agree with the updated Terms, we kindly request you to discontinue using the Services provided by Coin Experts EOOD.
If you violate any provisions of these Terms, we reserve the right to promptly suspend or terminate your account on our Services. You acknowledge and agree that we are not obligated to provide you with prior notice before suspending or terminating your account.
In the event that you create or utilize an account with Coin Experts EOOD on behalf of a corporation, entity, or organization (referred to collectively as the ""), you hereby represent and warrant that you have the necessary authorization to act on behalf of the Subscribing Organization:
1.1.1. are an authorized legal representative of that Subscribing Organization with the authority to bind that organization to these Terms and grant the licenses set forth; and
1.1.2. agree to these Terms on behalf of such Subscribing Organization.
2. The site, your account. Use of the services
2.1. Coin Experts EOOD, hereinafter referred to as "Coin Experts," operates a website that enables users to engage in the trading (buying and selling) of Crypto Coins and securely store them in an electronic wallet. Certain restrictions may apply to transactions conducted on the Site, including minimum and/or maximum transaction amounts. These restrictions may vary for different Crypto Coins and can be adjusted periodically in response to regulatory changes or at the sole discretion of Coin Experts EOOD. We retain the right to refuse any transaction at our sole and absolute discretion, including, but not limited to, cases where you violate any rule, policy, or the terms outlined herein. Unless explicitly stated otherwise, transactions carried out on the Site are irreversible.
2.2. These Terms and Conditions grant you the privilege to access and utilize the Site and its Services, subject to specific limitations, rights, and obligations. It is important to note that the use of our Services is only permitted if you possess adequate knowledge and understanding of cryptocurrencies, blockchain technology, and related matters. We strongly recommend that you familiarize yourself with the foundational aspects of these subjects before engaging with our Services. Please be aware that the acquisition and utilization of cryptocurrencies may undergo modifications, which could include changes in regulatory prerequisites, reporting obligations, tax considerations, know your client procedures, anti-money laundering measures, and other related factors.
2.3. As a registered user of Coin Experts' Services, it is your responsibility to ensure the confidentiality of your account and password. Additionally, you must take necessary measures to restrict access to your electronic devices connected to the Site, preventing unauthorized third-party access. You agree to be held accountable for all activities that occur under your account or password. It is essential to maintain the privacy of your password and other credentials at all times, refraining from sharing or disclosing them to anyone. Any disclosure of such information and its consequences are solely your responsibility. Transferring or assigning your account to another individual or organization is strictly prohibited. Coin Experts EOOD cannot be held liable for unauthorized third-party access to your account resulting from theft or misappropriation. Coin Experts EOOD and its affiliates reserve the right, at their sole discretion, to refuse or cancel service prior to transaction fulfillment, terminate accounts, or modify or remove material. If you suspect that someone has gained access to your account, password, or other credentials, please contact Coin Experts EOOD immediately.
2.4. Coin Experts Terms and Conditions state that only individuals who are 18 years of age or older are permitted to create an account and utilize the Services provided on the Site. It is your responsibility to provide valid documentation proving that you are of legal age. We emphasize that any fraudulent submission of age verification documentation is strictly prohibited, and we disclaim any liability or harm arising from such fraudulent acts. You might not:
2.4.1. create an account and verifying it using a false identity or data, or on behalf of someone other than yourself;
2.4.1. open or use an account or use the Services, if you are banned or restricted in your actions under any applicable law or regulation, or by us, from using the Service;
2.4.3. use your account for commercial purposes other than for utilization of the Services, and in any case solely for your own personal account; or
2.4.4. use the account for any illegal conduct.
2.5. The content on the Coin Experts website, including the Services, and all information and materials contained within (referred to as "Coin Experts EOOD Content"), are protected by international copyright and other laws. Coin Experts EOOD grants you a limited license to use the Coin Experts EOOD Content solely for your personal, internal private, and/or commercial use of the Services. It is important to note that Coin Experts EOOD is not a bank or financial institution, and we do not offer investment or financial advice to users of the Services. We are the sole provider of the Services and strive to deliver a unique experience to our users.
3. License
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3.1. Updates. The Coin Experts reserves the right to update the Site and Services, without prior notice, as we continue to develop and enhance our platform. These updates may occur at any time and are subject to our sole discretion.
3.2. Additional Restrictions. By utilizing the Services provided by Coin Experts, you acknowledge and agree to refrain from engaging in the following activities:
3.2.1. Selling, licensing, leasing, transferring, assigning, reproducing, distributing, hosting, or exploiting the Services or any part of the Coin Experts EOOD Content;
3.2.2. Framing or enclosing any Coin Experts EOOD brand name, trademark, logo, or other Coin Experts EOOD Content, including but not limited to images, text, audio, video, page layout, or form;
3.2.3. Utilizing metatags or employing any "hidden text" that incorporates the name or trademarks of Coin Experts EOOD;
3.2.4. Copying, modifying, translating, adapting, merging, creating derivative works of, disassembling, decompiling, reverse compiling, or reverse engineering any aspect of the Services;
3.2.5. Using manual or automated software, technical devices, or other processes that may interfere with the proper functioning of the Services;
3.2.6. Accessing the Coin Experts EOOD Site or Services with the intention of developing a similar or competitive product;
3.2.7. Copying, reproducing, distributing, republishing, downloading, displaying, posting, or transmitting any Coin Experts EOOD Content unless expressly permitted by Coin Experts EOOD; and
3.2.8. Removing or destroying any copyright notices or other proprietary markings found within the Services or Coin Experts EOOD Content. Coin Experts EOOD, along with its suppliers, partners, and service providers, reserves all rights not explicitly granted in these Terms. Any unauthorized use of the Services will result in the termination of the agreement between the client and Coin Experts EOOD, including the license granted by Coin Experts EOOD as stated herein.
3.3. Third-Party Services. The Services provided by Coin Experts may incorporate, connect to, or grant access to third-party websites, applications, or materials maintained by other entities, including digital currencies such as Coin Experts EOOD proprietary exchange (referred to as "Third-Party Services"). It is important to acknowledge that Coin Experts EOOD cannot monitor or regulate Third-Party Services, and accessing them is done at your own risk. Exercise caution and refrain from providing credentials, secret keys, or any sensitive information to a third party without first verifying their legitimacy. In order to utilize Third-Party Services integrated into or linked from the Services, you may be required to agree to terms and conditions that may differ from those outlined here. We have no control over the terms, policies, or performance of any third party, and we cannot be held responsible for the actions or failures of Third-Party Services, including exchange rates, transaction processing, and similar activities. Any decisions made by Third-Party Services are solely your responsibility. Please note that if you click on a link leading to a Third-Party Service, we will not notify you that you have left the Coin Experts Services and are now subject to the terms and conditions (including privacy policies, AML rules, cookies policy, etc.) of another website or application. Coin Experts EOOD does not make any claims or warranties regarding Third-Party Services or their goods and services. Before engaging in any transactions with a third party, it is your responsibility to review the relevant terms, policies, including privacy and data collection practices, and conduct any necessary research to ensure your own satisfaction and security.
4. Fees And Payment Issues
4.1. In consideration of providing the Services, Coin Experts EOOD reserves the right to charge a commission and/or other fees, the details of which will be communicated on the Website periodically. Coin Experts EOOD retains the discretion to adjust these commissions and fees at any time.
4.2. Coin Experts EOOD may employ third-party service providers (referred to as "Third-Party Service Providers") to facilitate monetary transactions, process specific payment types, perform risk analysis, and/or offer Crypto Coins, as relevant to the requested Service and payment method. Coin Experts EOOD holds the right, at its sole discretion, to modify or substitute any Third-Party Service Provider without prior notice. The services provided by Third-Party Service Providers are governed solely by their own terms of service, and Coin Experts EOOD assumes no responsibility or liability for any actions or omissions on their part or the resulting consequences.
4.3. If a client chooses to return purchased cryptocurrency units and receive a monetary refund, the exchange will be executed at the prevailing selling rate at the time of the exchange (in the event that we receive the cryptocurrency at a wallet address provided by us). If a customer desires to receive cryptocurrency units they sold for currency or exchanged for units of another cryptocurrency, the exchange will be conducted at the prevailing purchase rate at the time of the exchange (provided that we receive the amount in an account specified by us or cryptocurrency units at a wallet address specified by us). The customer is responsible for any cryptocurrency transaction fees as well as BGN transfers. The "Purchase rate" refers to the price at which any consumer on our Website can purchase cryptocurrency units, while the "Sell rate" denotes the price at which each consumer can sell bitcoin units within the system.
4.4. The Coin Experts EOOD service must not be employed to violate or circumvent tax and financial regulations, engage in "money laundering," or support terrorist funding.
5. User Content
5.1. As a user of the Services provided by Coin Experts, you bear full responsibility for all data and information that you submit or upload (referred to as "User Content"). This includes content shared publicly, such as in user forums if applicable, as well as privately communicated information, such as in support requests addressed to us. It is your sole responsibility to ensure the accuracy and completeness of any User Content you provide. By uploading User Content, you affirm that you possess all necessary rights to do so. We retain the right, at our sole discretion, to remove any User Content that we believe violates these Terms in any manner. If you share any information with us, or if we have access to any information that enables us to identify you or another individual ("Personal Information") in connection with your use of the Services, we will handle, protect, and utilize that information in accordance with our Privacy Policy.
6. Ownership
​6.1. All right, title, and interest in and to the Site, Services, and Coin Experts EOOD Content are owned by Coin Experts EOOD and its providers. You agree not to remove, modify, or obscure any copyright, trademark, service mark, or other property rights notices included in or accompanying the Site, Services, or Coin Experts EOOD Content.
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6.2. Trademarks. The Coin Experts EOOD trademarks and other related graphics, videos, sound, layout, logos, service marks, and trade names used on or in connection with the Services and the Site are Coin Experts EOOD trademarks and may not be used in connection with any third-party products or services without the express permission of Coin Experts EOOD. Other trademarks, service marks, and trade names appearing on or in the Site or Services are the property of their respective owners, and Coin Experts EOOD makes no claim to them.
6.3. User Content. All intellectual property rights associated with the User Content you provide are owned by you. By utilizing the Services, you grant us and any Third-Party Services utilized in conjunction with the Services a non-exclusive license to use the User Content solely for the purpose of operating the Services. This includes posting, displaying, uploading, or distributing User Content on or via the Services. We may share any information under our control, including User Content, in connection with your use of the Services, unless prohibited by applicable law, to
6.3.1. comply with legal process;
6.3.2. enforce these Terms,
6.3.3. respond to your requests for customer service, or
6.3.4. protect the rights, property or personal safety of Coin Experts EOOD, our employees, directors or officers, partners and agents, or members of the public.
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7. User Conduct
7.1. When using the Services provided by Coin Experts, you are strictly prohibited from engaging in any activities that are prohibited by the Terms or relevant laws and regulations. You must not take any actions or make any content available on or through the Services that are unlawful, including:
7.1.1. Infringing upon the intellectual property rights of any individual or legal entity;
7.1.2. Engaging in unlawful, threatening, harassing, defamatory, libelous, deceptive, fraudulent, invasive of privacy, tortious, obscene, or offensive activities;
7.1.3. Participating in unauthorized or unsolicited advertising, junk mail, or bulk email;
7.1.4. Conducting commercial activities and/or sales, such as contests, sweepstakes, barter, advertising, or pyramid schemes;
7.1.5. Impersonating any person or entity, including any employee or representative of Coin Experts EOOD;
7.1.6. Interfering with the proper functioning of the Services;
7.1.7. Engaging in any potentially harmful acts directed against the Services, including violating any security features, introducing viruses, worms, or similar harmful code; or
7.1.8. Attempting or supporting any of the aforementioned actions.
7.2. You acknowledge and affirm that any payments made to the Site are sourced from your own legitimate resources and are not linked to any illicit activities. Moreover, you declare that you have fulfilled all necessary tax obligations and made all required payments, and have complied with all relevant reporting requirements concerning the funds, as stipulated by applicable laws and regulations. You confirm that any funds transmitted to the Site are of lawful origin and are in no way connected, directly or indirectly, to money laundering or terrorist financing activities.
8. Indemnification
8.1. You agree to indemnify and hold Coin Experts EOOD, its affiliated companies, and their respective shareholders, officers, employees, agents, partners, and licensors (referred to collectively as the "Indemnified Parties") harmless from any claims, actions, damages, losses, costs, liabilities, and expenses (including reasonable attorneys' fees and other related expenses) arising from or related to:
8.1.1. Your use of, or inability to use, the Website and the Services;
8.1.2. Your violation of the Terms;
8.1.3. Your infringement upon the rights of another party, including but not limited to intellectual property rights or privacy rights, and including any other users of the Services; or
8.1.4. Your violation of any applicable laws, rules, or regulations, as well as third-party policies, terms of use, guidelines, and the like.
8.1.5. Coin Experts EOOD reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In such an event, you are required to fully cooperate with Coin Experts EOOD in asserting any available defenses.
9. Disclaimers
9.1. The field of blockchain technology, particularly Crypto Coins, is relatively new and constantly evolving. Governments worldwide are currently examining and evaluating these concepts. As of Coin Experts EOOD's knowledge, the Services are not regulated in many jurisdictions, while in others, existing regulations are continuously developing. If a regulatory authority in any applicable jurisdiction imposes new regulations or restrictions on the Services, Coin Experts EOOD reserves the right, at its sole discretion, to take the following actions: modify these Terms, internal policies, the Services themselves, and/or the Site, or, if deemed necessary or advisable by Coin Experts EOOD to prevent any adverse impact on its business or customers, suspend or terminate the Services or any part thereof, in order to ensure full compliance with the new regulations or restrictions.
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9.2. Coin Experts EOOD retains the right, at its sole discretion, to decline the provision of Services in your jurisdiction and/or if you are located, associated, or operating in any of the countries listed in Coin Experts EOOD's Anti-Money Laundering (AML) policies as blacklisted countries.
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9.3. THE SITE AND THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. Coin Experts EOOD EXPRESSLY DISCLAIMS ALL WARRANTIES, REPRESENTATIONS, AND CONDITIONS OF ANY KIND ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, USEFULNESS, AUTHORITY, ACCURACY, COMPLETENESS AND TIMELINESS. YOU ACKNOWLEDGE THAT, TO THE EXTENT ALLOWED BY APPLICABLE LAW, ALL RISK OF USE OF THE SITE AND SERVICES RESTS ENTIRELY WITH YOU. Coin Experts EOOD provides no warranties or guarantees regarding the timeliness of transactions conducted on the Website (or the completion of any such transaction), or the accuracy of rates and/or other financial estimates, which are provided for informational purposes only and may not represent the final rate for a specific transaction. Additionally, such prices and financial information may rely on third-party service providers for whom Coin Experts EOOD assumes no responsibility.
9.4. Moreover, Coin Experts EOOD does not make any assurances or claims regarding the accuracy or completeness of the content within the Services and/or any content provided therein, including the content of any websites linked to the Services, and accepts no liability or obligation for any of the following:
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9.4.1. Errors, mistakes, or inaccuracies in the content;
9.4.2. Personal injury or property damage, of any nature whatsoever, resulting from your access to and use of the Services;
9.4.3. Unauthorized access to or use of Coin Experts EOOD's secure servers, as well as any personal or financial information stored therein;
9.4.4. Interruption or cessation of transmission to or from the Services;
9.4.5. Bugs, viruses, Trojan horses, or similar harmful elements transmitted to or through the Services by third parties; or
9.4.6. Errors or omissions in any content or any loss or damage of any kind incurred as a result of using any content posted, emailed, transmitted, or made available via the Services.
9.5. Coin Experts EOOD IS NOT LIABLE, AND YOU AGREE NOT TO SEEK TO HOLD Coin Experts EOOD LIABLE, FOR THE CONDUCT OF THIRD PARTIES ON OR ACCESSED VIA THE SERVICES, INCLUDING OPERATORS OF THIRD-PARTY SERVICES AND THIRD-PARTY PROPERTIES AND OTHER USERS OF THE SERVICES, AND THAT THE RISK OF INJURY FROM SUCH THIRD PARTIES RESTS ENTIRELY WITH YOU.
10. Refund policy
​10.1. We provide assistance in facilitating cryptocurrency refunds on behalf of the Client. The Client has the choice to issue either a partial refund or a full refund for the original purchase. You can also decide whether to base the refund on the pricing currency of the relevant goods and/or services or the amount of cryptocurrency used as the payment currency. Refunds will be sent using the same cryptocurrency that was used for the initial payment. In the event that the Client's Account does not have sufficient funds to cover pending refund requests, we may request You to make a bank deposit to a specified account. Any required currency conversions during the refund process will be calculated using a spot rate determined by us.
10.2. If a payment exception is refunded within 30 days from the date of Invoice creation, the Client will receive the exact amount of cryptocurrency they initially sent.
10.3. However, if a payment exception is not refunded by the 30th day after the Invoice creation date, we will determine a maximum refund value in fiat currency based on the exchange rate on that 30th day. When the refund is eventually processed, the amount will be calculated as the lesser of the original amount of cryptocurrency sent to our platform or the equivalent cryptocurrency value of the determined maximum refund value based on the exchange rate at the time of the refund.
11. LIMITATION OF LIABILITY
​11.1. Under no circumstances will Coin Experts EOOD, its directors, officers, agents, contractors, partners, or employees be liable to you or any third party for any special, direct, indirect, incidental, special, punitive, or consequential damages, including lost profits or data, arising from your use of the Services or other materials on, accessed through, or downloaded from the Services, whether based on warranty, contract, tort, or any other legal theory.
11.2. IN ANY CASE, OUR ENTIRE LIABILITY UNDER ANY PROVISION OF THESE TERMS SHALL NOT EXCEED AMOUNTS PAID BY YOU DIRECTLY TO US FOR THE USE OF THE SERVICES HEREUNDER. AS SUCH, IF YOU HAVE NOT MADE ANY PAYMENTS TO US IN ORDER TO USE THE SERVICES, WE SHALL NOT HAVE ANY LIABILITY TO YOU WHATSOEVER. The foregoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction.
12. Term and termination
12.1. These Terms shall become effective on the day you accept them and shall remain in full force and effect as long as you access or use the Website or the Services, unless terminated earlier in accordance with these Terms.
12.2. Coin Experts EOOD reserves the right to discontinue providing any or all of the Services and/or terminate these Terms at any time and for any reason. In addition to the above, we may terminate your access to any or all of the Services if you breach any of these Terms or if Coin Experts EOOD is required to do so by law, court order, government directive, or any other lawful means.
13. Miscellaneous
13.1. In the event that any provision of these Terms is deemed unenforceable, it shall be replaced with a valid provision that best reflects the intent of the original provision to the maximum extent permitted by applicable law. The remaining provisions of these Terms will remain in full force and effect.
13.2. Nothing in these Terms shall create or authorize any agency, employment, joint venture, or partnership relationship between you and us, nor does it empower you to act on our behalf.
13.3. These Terms, except as expressly stated herein, constitute the entire agreement between you and us regarding the subject matter herein and supersede all prior agreements, understandings, or warranties.
13.4. Our failure to enforce any provision of these Terms does not constitute a waiver of that provision, and it shall not be construed as a waiver of any subsequent breach or default. We reserve the right to take appropriate action and pursue remedies in the event of any unlawful activity or behavior. No waiver of any breach or default under these Terms shall be deemed as a waiver of any preceding or subsequent breach or default.
13.5. We have the right to assign our rights under these Terms to any third party. Unless otherwise specified in writing by us, you may not delegate your rights or responsibilities under these Terms.
13.6. Any notice required to be sent to you under these Terms may be sent to the email address or other contact information you have provided. By accessing or using the Services, you agree that these Terms shall be governed by the laws of the Republic of Bulgaria, regardless of principles of conflict of laws. Any claim or dispute arising in whole or in part from your use of the Services shall be exclusively resolved by a court of competent jurisdiction located in the Republic of Bulgaria. You hereby consent to the jurisdiction and venue of such courts.